There have been many changes in the auto insurance and auto body repair industry in recent years. However, one thing that has NOT changed is your choice to have your vehicle repaired at the shop of your choice. If your insurance company has a list of preferred shops and Zahn's is not on that list, they may try to "steer" you to a shop that is best for them. If they do practice "steering" (insisting, persuading, coercing that you go to a shop of their choice) please remember, your insurance company works for you. You have the right to go to any body shop you choose, your choice.

Some examples of common auto insurance company "steering" practices are:

1) Insurance company cannot guarantee the repairs.

2) You will have to pay the difference in labor rates.

3) Your repairs will be delayed.

4) You may be led to believe that you will be inconvenienced in some form or fashion, etc., etc.

At Zahn's, none of these accusations are true. We work with all insurance companies:

1) Zahn's guarantee exceeds all insurance company's guarantee.

2) We will accept your insurance company's labor rate.

3) No matter what your claim handler/contact person said, repairs are rarely delayed.

4) We will work very hard to prevent your insurance company from inconveniencing you, if that is their practice.

You DO NOT have an HMO agreement with your auto insurance company. According to the Michigan Bureau of Automotive Regulations:

"You are entitled to choose where your vehicle will be repaired. Your insurance company may provide you with a list of possible repair facilities but cannot insist that the work be done at a particular shop."

Thank you for choosing Zahn's